Frequently Asked Questions

We accept PayPal payments only for payments coming outside the UK. We can also provide you with an UK Bank Account if you are based in the UK.

We only take payments in advance for Mixing and Mastering.

For creative projects like sound design, music production, and long projects like audio-post production services, we will discuss a payment plan and terms prior commencement of the work.

In some cases we would also need to discuss in advance, splits, Copyrights, etc. according to the type of services we provide. We will inform you in advance if we consider we need to discuss this.

Our pre-made Music Mixing and Mastering services include two revisions.

Our tailor made services include unlimited revisions.

For our standard music mixing and mastering services we aim to turn around within 7 days or faster per song. It depends in the studios and engineers availability, and obviously the complexity of the project. We will inform you with an estimate delivery time as soon as we listen to your project and have our initital conversation. If you require you track urgently please get touch in before ordering.

We would love to have a 15-20 mins Zoom Call before starting the work. This is not compulsory, but from experience, we prefer to establish a personal connection with you. We differentiate from our competitors who usually prefers to work without meeting their customers. For us it is vital we understand your goals and expectations in order to provide you with the best possible results. Music and Audio-Post is an art and we will treat it that way.

We prefer to use Dropbox or any alternative file sharing service of your preference.

We only accept WAV or AIFF files (44.1, 48, 88.2 or 96KHz). These should be bounced from bar one and all be the same length and the same sample rate.

Please follow the instructions below when submitting your files to us. It is very important to follow it correctly as it might delay your production or cause confusion.

Please label your tracks by instrument name starting from 001. We ask you to provide us with dry and wet files in two separate folders adding the word Wet or Dry to the name. Please remove any plugins or processing before bouncing the dry files, and for the wet files keep your plugins inserted. Please label them as dry and wet as shown below:

Folder 1 (DRY STEMS):

001 – Kick In – DRY – 48Khz – 24Bits – 120 BPM

002 – Kick Out – DRY -48Khz – 24Bits – 120 BPM

etc.

Folder 2 (WET STEMS):

001 – Kick In – WET – 48Khz – 24Bits – 120 BPM

002 – Kick Out – WET – 48Khz – 24Bits – 120 BPM

etc

Preferably add a 2 bars count-in metronome sound to all the stems (individual files) peaking at -24dbFS. Also, make sure all the tracks start and finishes at the same point. In other words they all have the same length.

Please send us a word document with precise instructions and notes, including time code or bar references when you refer to any section. We also require the song time signature and the tempo BPM. If there are any tempo changes, please provide us an importable MIDI tempo map.

Please also include your reference mix of the song and at least two reference songs similar to your project. Please provide references on a separate folder labelled “reference tracks”. We prefer WAV reference tracks if possible or if not download them from Itunes. Do not reap them from any platform. It will affect the quality if we use bad quality or over compressed files as references. Label them as the example below:

Folder 3 (references tracks):

001 My Mix Name – DATE – 48Khz 24Bits – 120 BPM

002 My Reference Mix Name 1

003 My Reference Mix Name 2